send and return

We ship via Bpost.be

Standard shipment Bpack goes to a postal point in your area.

Every order of more than € 75 will be sent free of charge to a postal point in your area. For smaller orders you pay the shipping costs.

However, you can also choose the paying option for Bpost @ Home where your package will be delivered at home.

You can also make a choice for express shipments. The prices are indicated on the shop

ACACIA DECORS is not responsible for handling issues stemming from carriers. 

 

RETURNS:

Orders can be returned within 7 days. The period of 7 days begins on the day of receipt of the order.

Return shipping costs are free for the Benelux for orders over € 25 (excluding shipping costs).

For orders under 25 € return shipping costs are your responsibility, but we can offer a reduced price for returns to Belgium and the Netherlands. For this you can use our return service. The return costs will be deducted from the refund of your order. Rates are as follows:
Netherlands 9 €
Belgium 3.5 €
Rest of Europe 10 €

Include a copy of your invoice with the shipment.

As soon as we have received your return, the purchase amount, minus the costs of the return shipment, will be refunded within five days to the account with which you paid the order.

REQUIREMENTS :

- Articles must be in the original packaging.

- Articles were not used and do not show any traces of use (so all packaging is still intact).

- only production errors or defects are exchanged or refunded.

- Returns for other reasons are exchanged or reimbursed with a voucher

For every return shipment that is not related to a production error or packaging error, or where the period of 7 days was exceeded, a voucher is sent.

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